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Summary
Dedicated individual with 4+ years of experience in Call center Industry, public relations ,Client Coordination , Marketing and Business development . Consistently achieved high-records in customer satisfaction rankings, improvements to the bottom line and turnaround of under performing operations.
Managed and led customer-focused teams. Lead by example and ensured the execution of all safety, security, quality and quantity operations policies. Major areas of expertise are:
1.Customer Service Management
2.Complaint Handling & Resolution
3.Customer Satisfaction Enhancement
4.Front-End Supervision
5.Counselling & Mentoring
6.Team building & Training
7.Public Relations
8.Client Coordination.
9. Business Development
10.Corporate Research & Verification
Experience
Executive Secretary to the CEO /Admin
• Manage the CEO\'s Secretariat for receiving all company emails, courier service packages and post, then distributing the same to the relevant persons in or outside the company.• Maintain CEO Secretariat files.• Maintain the CEO’s Schedules.• Organizing and arranging meetings and schedule appointments.• Ensuring positive work environment.• Any other task assigned by Chief Executive Officer.• Creating and maintaining filing systems;
Corporate Research & Verification Analyst
I am currently working with Back Check Group as Corporate Research & Verification Analyst
Responsible for providing an efficient and professional administrative/clerical service to managers and clients. Required to conduct, compile and complete pre-employment screening searches in accordance with company policy. These searches include:
Verification of name and address history
Verification of education history and highest qualification
Verification of employment history
Extended Employment References
Credit reference information; processing individual credit or consumer reports
Money Laundering, Sanctions and CIFAS searches which highlight potential high risk individuals and fraudsters to clients.